Refund policy

Your satisfaction and customer experience is our ultimate priority. We take pride in creating quality handmade products and want you to be completely satisfied with your purchase. Due to the nature of our products, we do not accept returns. However, if you receive a damaged item, or have an issue with your purchase please contact us within 2 business days of receiving your order to request a replacement or discuss the nature of your concern.

To initiate a replacement, please provide your order number and a clear photograph of the damaged item to info@ivoryluxecandleco.com. You may also TEXT us at: 833-409-5534 ( this is a text number only). We will happily replace the damaged item at no additional cost to you.

We appreciate your understanding and support of our small business, as we are committed to ensuring your satisfaction with every order.