Shipping policy

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

 

**Shipping Policy**

At Ivory Luxe Home Fragrance we strive to provide exceptional service and ensure that your orders reach you in a timely manner. Please read our shipping policy carefully to understand our terms and conditions regarding shipping, lost orders, inaccurate mailing addresses, and stolen merchandise.

1. **Shipping Responsibility:**
- Once your order has been shipped, the responsibility of delivery shifts to the selected shipping carrier (e.g., UPS, FedEx, USPS).
- We do not take ownership of missing orders, inaccurate mailing addresses, or stolen merchandise once the order has been dispatched.

2. **Address Accuracy:**
- Customers are responsible for providing accurate and complete shipping addresses at the time of order placement.
- It is crucial to double-check all shipping details, including the recipient's name, address, apartment/suite number, and postal/ZIP code, to ensure successful delivery.
- Inaccurate or incomplete addresses may result in delays or non-delivery of the package.

3. **Lost Orders:**
- In the event of a lost order during transit, customers should contact the selected shipping carrier to initiate an investigation.
- We will provide assistance and necessary documentation to support the investigation, but ultimately, the resolution lies with the shipping carrier.

4. **Stolen Merchandise:**
- We are not liable for stolen merchandise after delivery has been confirmed by the shipping carrier.
- Customers are encouraged to provide a secure delivery location or opt for signature confirmation upon delivery for added security.

5. **Shipping Delays:**
- While we strive to process and ship orders promptly, shipping delays may occur due to unforeseen circumstances such as weather conditions, carrier issues, or peak holiday seasons.
- We appreciate your patience and understanding in such situations.

By placing an order with Ivory Luxe Home Fragrance, you acknowledge and accept our shipping policy. If you have any questions or concerns regarding shipping, please don't hesitate to contact our customer service team for assistance.